Dahlia Tuber Shop – Frequently Asked Questions
How do you care for your dahlias and prevent disease?
We go to great lengths to ensure our plants are disease and pest free by using organic and natural methods. We test some varieties for viruses and regularly cull and remove plants that have signs of disease.
I did not get the tubers I want will you have another sale this season?
I know how frustrating it can be hunting the popular dahlias. We really want everyone to be satisfied and get the tubers they want. We do plan to have two sales each season. One at the start of the year in January and then another closer to Spring. Please sign up for the newsletter if you wish to be notified.
If my dahlia tubers do not grow or are the wrong variety will I be eligible for a refund?
We do not offer cash refunds. If there is an issue with your tuber please contact us. For more information, please see our terms and conditions.
We go to great lengths to ensure our tubers are labeled correctly and have a good system in place to ensure we do not ship the wrong tuber. In the unlikely event we do we will gladly replace your purchase. In the event that the tuber failed to produce due to poor planting conditions we will not provide a refund. Our planting guidelines must be followed. Pictures must be provided in either case.
I just bought tubers from your shop. When should I expect to receive them?
We ship them in either April or May depending on the readiness of the tuber and weather conditions.
Do you ship internationally or to Hawaii and Alaska?
Unfortunately, we only ship within the continental United States and do not ship to Hawaii, Alaska, or internationally.
How will your dahlia tubers be shipped?
Orders are shipped through the USPS via Priority Mail.
What payment methods do you accept?
We currently accept credit, debit, PayPal, Venmo, Google Pay, and Apple Pay.
Can I cancel my order from your dahlia tuber shop?
Yes, you cancel your order up to two-weeks prior to your ship date, but order cancels are subject to a 15% restocking fee.
Do you have a guide on planting and caring for the dahlia tubers I purchased from your shop?
Can you edit or combine my order with another once it has been placed online?
We cannot edit or combine orders once they have been placed. You can cancel and replace your order, but there is no guarantee the variety you originally purchased will be available.
An item disappeared from my cart while I was checking out. Can you edit my order and add that item?
Due to how the online shop functions and how inventory is managed it is possible the item you were ordering went out of stock while you were checking out. We cannot change your order or add the item as it is likely out of stock.
Can I order over the phone or through e-mail?
Unfortunately, we are only able to process orders through our online store.
Do you offer wholesale dahlia tubers?
Unfortunately, at this time we only sell our dahlia tubers retail.